Frequently Asked Questions (FAQs)

  • General Questions
  • Service Related
  • Payment Queries
  • Why should I choose MySyara?
    With MySyara, you get on-demand car care with a 100% satisfaction guarantee. As industry professionals we are able to solve any problem with your car, all the while aiming to give you the best possible car care experience. Our experienced employees have over 100 hours of training, background checks, and full insurance policies.
  • How to contact you?
    We are available on call & WhatsApp on +971 50 2121 322. You can also choose to use the live chat option or simply drop an email to support.
  • In which areas are you available?
    We currently provide our services throughout Dubai city area. We are planning to expand to other emirates very soon!
  • Can I cancel or reschedule an order?
    Yes, you may cancel / reschedule an order by contacting us & stating the same. You may also choose to cancel an order directly via the app (in order details section).
  • Where to enter the referral code?
    Referral code can only be entered at the time of registration / sign up. However, if you've just registered and forgot to enter the code, you can simply contact us and provide us your special referral code & we'll help apply the offer benefits to your account immediately.
  • I registered with a referral code but don't see the offer prices / benefits
    The discounted prices or offers will automatically apply against the respective services on the order preview page (Select location & services -> Schedule date & time -> Order preview page)
  • Where to enter the voucher code?
    Voucher code can be entered on the order preview / confirmation page. 1. Select location & services -> 2. Schedule date & time -> 3. Order preview page.
  • What payment methods do you offer?
    • Online Card Payment (VISA or MASTERCARD)
    • Cash On Delivery
    • Card On Delivery (POS machine)
  • What is payment authorisation?
    Once you authorise an online payment, the funds are reserved on your card but not deducted right away. The deduction takes place when we capture the payment, which is done only after service delivery. Authorisation is automatically reversed when you cancel the order.
  • Is it safe to save my card details?
    Your card details are safely stored with bank-grade security with our PCI DSS level 1 compliant payment gateway provider CyberSource, a VISA company. MySyara does not have access to any sensitive card data.

We are constantly updating this section as per feedback and interaction with our beloved customers. If you don't see your problem listed here, please don't hesitate to contact us!